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From: Zelennia (220.127.116.11)
Subject: Re: CANCELLATION POLICY/ Respect!!
Date: September 21, 2006 at 7:17 am PST
In Reply to: CANCELLATION POLICY/ Respect!! posted by Denise Kingsley on September 21, 2006 at 6:32 am:
ABSOLUTELY!! look maybe some people don't understand. but if you've ever worked in a type of service industry or been a business owner TIME IS MONEY. it is not fair to cancel on anyone at the last minute, a haircut or dye is one thing but a TR takes an entire day. that's an entire day that you make no money. there should be fees for EVERYTHING, of course the fee should be REASONABLE, not ridiculous, but people just don't have enough respect to arrive at places on time even. i used to work in health care and alot of places won't even see you if you are 15 minutes late. you have to reschedule. and that is totally fair. if you don't have rules for anything people will take advantage. that's the rule in life. again the penalty should not be unreasonable. but without fees and penalties people would never pay anything on time, arrive anywhere on time, and cancel at the last minute. you would figure, what's the big deal? this bill is late. it doesn't affect me.....this is sad but unfortunately true. if this was a perfect world there would be no need. and yes this is your livelihood, even one day that you don't make money that you need to make hurts.
to the person that asked me where do i go, i go to Vincent J's, and if you feel that you wouldn't give a deposit anywhere then don't...you are free to go anywhere you want. i'll tell you one thing though...when a salon does good work people don't mind putting down a deposit. they are always booked months in advance.
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