Home Chinese Herbs Hair Care Naturals Hair Care Skin Care Bath and Body Care Peter Lamas Philosophy Press View Cart Summer Sale 2010! Click Here for details. Peter Lamas Products Home Page Customer Service Contact Us

LamasBeauty.com | Back to Discussion Board


If you have come to this site on a web search for beauty or weightloss products -- please do not call us to ask about those products. We do not sell them!

We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

We only sell Lamas Beauty shampoos and skincare products. For a listing of products we sell, please visit our homepage.

Please do not call us about other products that people may talk about on these discussion boards. Our Customer Service department will not be able to discuss any products with you other than Lamas Beauty products. While people here may discuss or express opinions about other beauty or weightloss products, we have no information or connection with any products but our own, so please do not call us about those other products.

Thank you.

From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Date: September 21, 2006 at 6:32 am PST

In Reply to: Re: CANCELLATION POLICY posted by Mickie on September 20, 2006 at 6:36 pm:

Thanks for the response. I would never charge a good client for a late cancellation for a hair cut. If a client would frequently do this, I would suggest they use a stylist who has a more open schedule. Everyone deserves a break now and then, however, A TR appointment books out several hours, that cannot be filled if someone cancels last minute. I don't think it is fair to a stylist to be paid nothing, when their time was reserved solely for you.
Granted there will always be emergencies.
When you buy a plane ticket, a seat on that flight is reserved for you. If you don't go, you lose it and all the money. However, the airline will let you change the flight day or time for a fee. Do you think that is fair?
I wish I didn't even have to think about this, but it is how I make money and how I pay my bills.
Many business have cancellation policies. Hotels will charge you the first day of a late cancelled reservation.
A caterer will charge a non refundable deposit.
I could probably go on and on, SO
why should we be treated any differently, when it is such a large chunk of our time.
I think that a client should not be charged if we can manage to fill that appointed time, but if not, we should be able to receive a non refundable deposit. Or maybe we should collect all the money upfront, like a plane ticket, and then if someone wants to change the appointment, we can charge them again to change it.
Is there ever a really good answer? I suppose I will have to make a decision, and be consistent. Then let the chips fall where they may. If a client cancels frequently and leaves me with a lot of open time, am I really losing anything if they are not my client? Would it not be better to replace them with a client who tries to respect the fact that I am a professional and have reserved that time just for them. I do need to make money to pay MY bills.

In this case, I have not ever made a dime on this client. First a free consultation, then 3 cancelled or rescheduled appointments of at least 5 hours each. I have lost over 15 hours of pay because of this woman.
Do you really believe this is alright??

Learn about Peter Lamas and his products! Watch excerpts from talkshow appearances and extreme makeovers!

Lamas Beauty TV
Broadband Windows media Streaming

Follow Ups:

Post a Followup

E-Mail: (Optional)


Optional Link URL:
Link Title:
Optional Image URL:

Home | Why Natural? | Hair Care | Skin Care | Bath & Body | Books | Gift Certificates
About Us | Our Guarantee | Testimonials | Join the Club | Search | Tell a Friend | Privacy
 Contact Us

100% Safe & Secure
© 2007 Lamas, Inc. All Rights Reserved.

BBBOnLine Reliability Seal   Vegan Products