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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: CANCELLATION POLICY/ Respect!!
Date: September 21, 2006 at 6:32 am PST

In Reply to: Re: CANCELLATION POLICY posted by Mickie on September 20, 2006 at 6:36 pm:


Thanks for the response. I would never charge a good client for a late cancellation for a hair cut. If a client would frequently do this, I would suggest they use a stylist who has a more open schedule. Everyone deserves a break now and then, however, A TR appointment books out several hours, that cannot be filled if someone cancels last minute. I don't think it is fair to a stylist to be paid nothing, when their time was reserved solely for you.
Granted there will always be emergencies.
When you buy a plane ticket, a seat on that flight is reserved for you. If you don't go, you lose it and all the money. However, the airline will let you change the flight day or time for a fee. Do you think that is fair?
I wish I didn't even have to think about this, but it is how I make money and how I pay my bills.
Many business have cancellation policies. Hotels will charge you the first day of a late cancelled reservation.
A caterer will charge a non refundable deposit.
I could probably go on and on, SO
why should we be treated any differently, when it is such a large chunk of our time.
I think that a client should not be charged if we can manage to fill that appointed time, but if not, we should be able to receive a non refundable deposit. Or maybe we should collect all the money upfront, like a plane ticket, and then if someone wants to change the appointment, we can charge them again to change it.
Is there ever a really good answer? I suppose I will have to make a decision, and be consistent. Then let the chips fall where they may. If a client cancels frequently and leaves me with a lot of open time, am I really losing anything if they are not my client? Would it not be better to replace them with a client who tries to respect the fact that I am a professional and have reserved that time just for them. I do need to make money to pay MY bills.

In this case, I have not ever made a dime on this client. First a free consultation, then 3 cancelled or rescheduled appointments of at least 5 hours each. I have lost over 15 hours of pay because of this woman.
Do you really believe this is alright??



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