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From: Leslie Correa (leslie.lamasbeauty.com)
Subject: Re: CANCELLATION POLICY
Date: September 20, 2006 at 10:48 pm PST

In Reply to: CANCELLATION POLICY posted by Denise Kingsley on September 19, 2006 at 9:31 am:

Hi Denise
Since this client is a lawyer, she knows that time is money. I would have a conversation with her
when she calls for the next appointment. I would let her know that for cancelling without
sufficient notice that it cost you several hours of work and as she knows time is money. I would
ask her if she minded paying for that time spent waiting for nothing. I would charge her 50%
more and I would make sure it was OK with her. If she didn't want to pay that money for your
time I don't think I would do her hair at all. So if you charge 500 for TR tack on an extra 250 for
cancelling twice on you.
Les


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