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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: To LESLIE and all stylists and clients!
Date: September 19, 2006 at 6:47 am PST
This morning, for the third time, I had a client cancel a TR less that 24 hours before the service. She is an attorney and part time model. Since she seemed to be such a professional, I did not get a credit card number, or enforce my cancellation policy.
First time, unexpected out of town guests
Second time, too close to a "shoot"
Third time, husband called and is taking her on business trip.
So, since I feel foolish here for expecting her to be professional, I just had to get this off my chest.
If you are a professional, I would like to know your cancellation and no/show policies. How do you word them, and enforce them.
If you are a client, please give me your opinion of these policies.
In 5 years, I have had 2 no shows, and have never had to enforce a policy, so I guess I am lucky. I just wonder what the Lawyer would charge ME for 15 wasted hours.
On a positive note, I am going to get a much needed pedicure with my extra time!!!
I will not schedule her for this, unless it is paid in advance now!
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