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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: Ellie (
Subject: Experts Please Advice
Date: March 8, 2010 at 12:57 pm PST

I had Global keratin treatment (2%) done at the end of December 2009. Since then there is severe hair breakage and also it did'nt even straighten my hair. All the curl in the back stayed exactly the same. The only difference that I noticed was that the frizz was gone for about a couple of months and now it is returning. The hair has been extremely rough and it is difficult to comb thru even when it is wet, I have to use a bit of skinny serum to comb my hair

Can you please advice how I can stop the hair breakage and how long should I wait now to get another BKT. It looks strange that some of my hair is pin straight and when you pick up the top part there is extremely curly hair inside. So far I had been to 3 different people and no one has done it right. This is very frustrating and I need your advice please.

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