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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: Abra (
Subject: used Kerasmooth on daughter and now breakage!
Date: December 1, 2009 at 7:30 pm PST

Okay, so my daughter is 5 years old and biracial. Her hair was crazy unmanagable. I felt like it was being broken just by trying to comb through it. I am a stylist myself and have only used the best products on her hair since she has been born. Her hair was super healthy. I did the Kerasmooth treatment 5 days ago and have washed and dried 2 times since. Tonight when I was drying it I noticed she has alot of breakage in the crown. Only in the crown. The rest of her hair looks great. I am REALLY concerned and don't want it to continue breaking off. It seems to be coming out ALOT! I can feel the stubble in a few spots on her part. I am kinda FREAKING out right now. Any advice you may have on how to stop it from breaking anymore would be great. I am pulling it back in a soft bungee to keep in from getting tangled at night and trying not to brush more than needed. PLEASE HELP!!!!

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