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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: Gabi (
Subject: BKT =Breakage?
Date: October 22, 2009 at 5:40 pm PST

I have had 3 BKT's-1st 2, terrific, last one, limp, dull & dry results, with a great deal of hair just falling off my head. Seriously, when I lifted the shower drain, I pulled the equivalent of a serious pony-tail out of the drain, and its all over the bathroom floor every time I blow dry- not falling from the root, but just breaking near the root. Because BKT usually leaves my hair healthier looking, I'd like to try again -am I crazy? I had a good deal of hair to start with, now its average thickness, but looks broken & damaged everywhere. Is it possible the iron was just too hot during the last process or is the chemical-Coppola- to blame? Should I try again with a more experienced stylist? A different product? Les?

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