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From: Amy (
Subject: Tommy - Here you go!!!
Date: August 9, 2009 at 9:10 pm PST

Hi Tommy, thanks for helping. Here are the answers to your questions, I appreciate your interest in my problem :)

Are you color treated? Yes, my stylist asked me to touch up my color 2 weeks before she did the TR. My colorist used Matrix, I dont know which volume, I didnt think to ask and neither did my TR stylist.

How long did it take the stylist to do the treatment? Well she wanted to book me for 4 hours, my hair is pretty thick. Plus I did a haircut so I would say from start to finish without the cut and style probably 3.5 hours

How long was the processing time? This is the weird part. She put the neutralizer on and then walked away. I did not see a timer, she must have set one up in the back. I am guessing 20 minutes? I didnt time it and I just dont remember. It did not seem like a long time. I can remember that she did not put plastic on my hair, my other stylist always did.

Does your hair feel burnt or just frizzy/puffy? I think it feels more frizzy/puffy. I try to round brush it straight and it just reminds me of a brillo pad. It doesnt matter how many times I brush or run my fingers through it, it still is knotty on the underside of my hair. Its mostly on my left side.

Was it the gel, cream, or crystal Liscio? I think she used gel but I dont know for sure. It didnt drip as much like my old sylists sometimes did. The stuff she used did not seem as runny.

One other thing that was odd that I forgot to mention earlier. This new stylist cut my hair BEFORE neutralizing. Very strange. Her thinking was since I was getting about 3 inches cut off that it would not pop back up after she cuts. That she could press it down easier if it was shorter. Nobu never did this on me. He always cut at the very end. And when he was done he barely dried me with the blower, using only his fingers. And it was just beautiful, straight, shiny beautiful hair.

Another point to mention that might help with your ideas is after she cut my hair and before she neutralized I ran my hand down the back of my hair. When I got to the ends (about the bottom 1 inch) they were like 2 times the thickness of the top of my hair. I asked her what was up and she said she wasnt done yet, she still had to neutralize, bla bla bla. That should have been my clue, but it was too late at that point. And by the way, she had me sign a waiver AFTER she started the first part and BEFORE she neutralized. I was like WTF? You give this to me now??? She said she doesnt give out the waivers before starting the procedure because it causes unnecessary fear or something like that. What if I refused to sign? Would she not do the neutralizing? I mean what kind of business manner is that? I think once I get my hair figured out I will file a complaint with the AZ board of Cosmo and file a complaint with Milbon, not sure if they care or not but I will try.

I went to a different stylist, one with 1 1/2 years exp yesterday. She said she *thinks* my hair is under processed on some parts since my hair in the back is not stick straight, its wavy. She doesnt understand why my ends and my sides by my face are totally shot because she was not supposed to run the solution over the parts of my hair that was previously TR'd. Either that or she did not use the right kind of protection cream or did not use enough. She did the HY treatment, gave me the little viles to take home for the maintenance. I see a little difference but my ends still are crappy.

From all this what is your best guess? Under or over or possibly both? Just looking for a guess, I wont hold you to it :) Do you think I should ask for my money back? I do. I put it on a credit card so I should be able to cancel the charges, that is until she provides the coerced waiver. And my sister was there as a witness and saw when she gave me the waiver. Thanks Tommy, I appreciate anything you can tell me that will point me in the right direction. I wish you were not all the way across the states from me or I would make an appt with you!
Thanks so much, let me know what you think.

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