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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: catbyte (
Subject: Haircolor dilema for the experts
Date: May 20, 2009 at 7:35 am PST

Hi, I am a retired hairdresser and have been doing my own hair for years. Now that I am taking hormones, my color is a mess. I dye my roots my natural color, 6A with Matrix So color, then I highlight with Pravana bleach. Results have been georgeous for years. Now my roots have a goldish copper glow to them. How can I get rid of this? I tried EQ 9N, did not work. I like the level of color with 6A just not the gold glow.Should I go a little darker? Seems like there is not enough ash anymore. I do not want to change the color of the highlights, and that hair is porous so I know it will grab. Is there some kind of Ash I can add to the color to make it more ash? Sorry for the long post, I just can't firure this out. Guess I have been out of the business too long. I come to you now for your wisdom. Thanks

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