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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: "diverted" products
Date: December 9, 2008 at 5:33 pm PST
In Reply to: posted by curious on December 9, 2008 at 4:16 pm:
Diversion has been a problem for a long time. These professional products are supposed to be sold only in salons. Somewhere in the chain from manufacturer to stylist, there is a break.
It is not illegal for Target to sell the products. They usually obtain their stock from a "distributor". There are many different ways that the "distributor" can get the products which are not illegal. They can get a salon owner to purchase extra and sell them to him. If they get enough salons to do this, they can provide many products to local stores.
Recently a major Midwest salon distributor was found diverting products on a very large scale. I think they are out of business now. Hopefully they will not open again under a different name.
There are companies that manage to keep tight control of their product lines and I often wonder why they can do it when others cannot.
There is a gray area here where it is a breach of contract with the manufacturer and the professional salon "distributor". Salons are generally required to sign an agreement not to divert products.
Some products are very cleverly moved from the US to a warehouse in another country, then sold and brought back. Who knows how long those products have been traveling or sitting.
We have also heard the tails of companies like L'Oreal intentionally selling to retail stores. I don't know how much of that is true. L'Oreal is Redken, Matrix, Kerastase,and Pureology.
The point of all of this is...
There is usually no savings when you purchase these products in a retail store. I tell my clients that it is important for them to buy their products from me. I will make sure that the products are fresh and authentic. I will let them exchange them for something else if they don't care for them. I will refund their money if there is nothing else that would make them happy.
I will make a slight profit on these products and with that money I will purchase many things. I will buy things to make the their time at the salon more fun, relaxing, enjoyable such as gourmet coffee, chocolates, internet,magazines, water, soda, wine, etc etc etc.
For everyone who reads this, please support the salon where you get your hair done by purchasing your products from them.
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