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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: India (
Subject: peroxide level in hair color -- for experts
Date: October 4, 2008 at 5:13 pm PST


A few weeks ago, I had my hair colored at a different salon than the one I usually go to as my stylist was booked.

I had recently had my hair TR'd and it had faded my color. I wanted to color the roots w/ 20 vol. and the rest of my hair with 5 vol. peroxide. I had been advised to use a very low level of peroxide as my hair was porous from the TR. The stylist said she did not have any 5 vol. but she said that by adding water to 10 vol., this would cut it down to 5 vol.

When I spoke to my regular stylist, she said that actually water does little, if anything to cut down the peroxide level.

I'm wondering who is right?

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