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From: Jenny (
Subject: Re: Urgent Q for Denise
Date: September 18, 2008 at 1:27 am PST

In Reply to: Re: Urgent Q for Denise posted by Denise Kingsley on September 17, 2008 at 6:23 am:

Thank you, Denise. I reviewed your answer before I headed to the salon yesterday afternoon.

I spent a good deal of time talking with the stylist before she attempted to repair some of the damage. I showed her Biolustre information that I found on the Internet, but unfortunately the salon does not offer that product. She gave me two treatments, one of which was something made by Wella that has lipids in it (Power Mask?). Those products were separately massaged into my scalp, after which I had a plastic cap put on and I was seated under a dryer for ~10 minutes.

The following was her explanation for the dents, which she says was not the result of ironing (she says she never held the iron close to the scalp): she said because I'd had color put in my hair a few months ago, she was worried about using as strong a TR chemical as she used in my prior TR. Therefore, she used a weaker formula that was, in her words, runnier. Her best guess is that the chemical seeped too close to my scalp, due to its nature and the heat from my head.

I've had my hair highlighted for years, and she was used to doing my TRs with that sort of color/bleach, but this was the first time she'd applied the TR chemicals over a full color. I don't know whether she should have done what worked in the past or not.

The system she uses is iStraight. We discussed that, next time, perhaps she can use the prior stronger chemical at the back of my head, where I'm traditionally more resistant, and use a lighter chemical--for less time--at the front.

Either way, the damage is done, and I don't think the conditioning treatments she gave me made a big difference. The stylist has worked on TRs for years and done hundreds of them, including 3 successful ones for me in the past. She's advised that we keep track of how it looks as it grows out, and I'm supposed to use a deep conditioner once a week once it's available at the salon to buy & bring home (Wella product again). In addition, she said if there's a lot of breakage along the crown, I might want long bangs cut (not my preference). I have a split end cream and various repair creams to use to smooth my hair down.

If you have any good at-home deep treatment to use as a repair cream on a weekly basis, I'd love to know what you recommend. I appreciate your help.

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