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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: Keratin Complex Hair Therapy By Coppola
Date: May 22, 2008 at 12:22 pm PST

In Reply to: Keratin Complex Hair Therapy By Coppola posted by Lesley on May 22, 2008 at 11:24 am:

Hi Lesley,
First of all I would like to say that it was not TR that broke your hair off, it was the poor judgement and lack of experience by the stylist who attempted to perform the service on you. Lack of knowledge, training and experience are the reasons that there are problems with any straightening service. This includes the keratin treatments.
Sometimes a client may not be happy with the final outcome because of a lack of communication with the stylist. In otherwords the stylist was not honest with the client as to what the results should be. Sometimes the client has unreal expectations as to what the end result will be. It is our job as the professional to make it clear to the client before the treatment.
In any event major breakage is unacceptable.
If your hair is a good candidate for the Coppola, take you time in finding the right stylist to perform the service.

Denise Kingsley
Denver Colorado



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