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From: L (
Subject: Any professional.. help
Date: May 7, 2008 at 8:58 am PST

i am hairdresser, and ive doing the matrix opti smooth (heat) to one of my clients (i barely do them, i only have 3 clients that i do them on every 6 months). i did her hair 6 months ago for the 1st time and she loved it and it was time her 1st retouch, so i did it last week. i read the directions over and over and it said not to overlap the hair that was already processed, so i didnt. A week later, she called me and said that her bottom half of her hair isnt as silky and as straight as her top. she said the top hair is perfect but bottom isnt as nice. what can i do? her hair isnt really that curly naturally- just wavy and a little frizzy.

please help...!!!

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