From: Jan Norris (22.214.171.124)
In Reply to: Re: HELP! Digital Perm not so curly... posted by shelbi on September 16, 2007 at 1:32 pm:
Did someone recommend this salon to you for Digital Perming? When the solution was applied to your dry, unwashed hair, did anyone do any sort of strand testing? How frequently was the hair checked during the first application of solution? You say that you "felt" her wrapping the hair. Was there no mirror that allowed you to watch the procedure? Do I understand correctly that your hair was taken off the rods, solution #2 applied to the hair and THEN wrapped on different rods? How long did the second solution stay on your hair?
The bottom line is that you are the client and paid your money in good faith. What type of curl did they tell you could be expected? How many Digital Perms did your stylist say they had performed? Were there any before and after photos? As with any service, experience is vitally important. Granted, we as professional cannot always predict the results, no more than a Dr. can promise a surgery will be successful; however, a reputable salon/stylist will stand behind their work and make the customer happy. It may be possible to re-perm the hair. If your hair is in as good of shape as you say, an acid wave with a design wrap may be more of what you are looking for. All chemicals cause an increase in porosity, but properly done, the damage can be kept to a minimum. I would always want my client to inform me if their expectations were not met. Do not hesitate to contact the stylist and have that conversation.