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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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Please do not call us about other products that people may talk about on these discussion boards. Our Customer Service department will not be able to discuss any products with you other than Lamas Beauty products. While people here may discuss or express opinions about other beauty or weightloss products, we have no information or connection with any products but our own, so please do not call us about those other products.

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From: Jan Norris (71.208.133.110)
Subject: Re: Highighting problem
Date: September 2, 2007 at 6:18 pm PST

In Reply to: Highighting problem posted by Dana on September 2, 2007 at 1:10 pm:

Dana,

I want to make sure I understand your problem. You say your hair was becoming very dark, almost black because you used the wrong color. I am assuming that you have had dark brown/black hair all your life. When highlighting very dark hair, it will always reveal red/orange undertones. It is possible to lift the dark hair beyond the red/orange stage; however, it takes a great deal of experience and it creates a great deal of damage to the hair. The situation is further complicated if your stylist was using bleach to remove the previous color and then attemping to highlight at the same time. It is a recipe for disaster. If you were my client, I would have used an artificial piment extractor to remove the previous color BEFORE I attempted to highlight the hair. In fact...I just did this very procedure last week on a beautiful young woman. Unfortunately, my camera is at the salon...but I did document the process and when I return to work I will see if I can post the photos. In the meantime, I would suggest you find a colorist who is familiar with removing artificial pigment and who has extreme corrective color knowledge and experience. A great resource is www.haircolorist.com. You can locate a Board Certified Colorist in your area and they would be able to correct your problem.

Good luck and I will try to post the photos.

Jan Norris
American Board Certified Haircolorist
Denver, CO


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