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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: damage to hair is worse after it wears off
Date: August 27, 2007 at 5:58 pm PST
In Reply to: Re: damage to hair is worse after it wears off posted by dina on August 27, 2007 at 2:20 pm:
I agree,there is no justice in that. I would never treat my clients that way. I would definitely speak with your stylist and explain to her how you feel about the service you receive from her. If she does not find a way to make it good, speak with the salon owner. She obviously can't come home from vacation to fix your hair, but she can do something special for you when she gets back. If not, you should take your hair and your money elsewhere.
I also believe that if a stylist says it will be fantastic, it better be. If they guarantee something, they should back it up. In other words, if they promise 3 months and you don't get three months, you should ask for your money back and that should be made clear before you get the service.
I would never promise or guarantee something I know can't or may not happen.
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