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From: Nicolle (18.104.22.168)
Subject: Re: experts please!
Date: June 13, 2007 at 11:32 am PST
In Reply to: experts please! posted by d on June 13, 2007 at 10:21 am:
Did you contact the person who did your BKT?
If no results, contact the BKT people themselves (if you know what product was used) and they might be able to assist you.
Their recommendation to me was to redo the process since the more damaged your hair is, the better results you should experience.
My re-do is not for a couple more weeks and I'm doing conditioning treatments in the interim to prevent breakage.
However, contact the person that did your BKT. If they cannot assist you, gather up your info and photos and go to the manufacturer of the product. I find that most of them do stand behind their product, particularly if the person responsible gives you the runaround or you don't see eye to eye about the cause/solution.
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