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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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Please do not call us about other products that people may talk about on these discussion boards. Our Customer Service department will not be able to discuss any products with you other than Lamas Beauty products. While people here may discuss or express opinions about other beauty or weightloss products, we have no information or connection with any products but our own, so please do not call us about those other products.

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From: H (
Subject: Re: Japanese Thermal Reconditioning
Date: May 9, 2007 at 3:45 am PST

In Reply to: Japanese Thermal Reconditioning posted by H on May 8, 2007 at 5:52 am:

My experience with Leslie is as follows. I made an appointment for my first ever TR and he was the person that was supposed to do my hair. I was very nervous about doing this, my hair was what they called virgin, to anything chemical. They had explained that the procedure would take 4 or 5 hours at the most, but that they would do a consulation. I was there at my scheduled time, I had to wai over an hour to be seen, and not veen by Leslie, some other hair stylist. She took me to the back and began the procedure. After almost an hour and a half of the chemical in my hair she took it out and passed me on to someone else to continue the treatment w/the flat irons. Leslie did not even look my way. After being there for 8 hours....which is a very long time, I vowed never to go back. However, there was a blessing in disguise b/c the person they passed me on to finish the treatment became my hair stylist, but sadly she has moved to California.

I thought I was treated very poorly and that the hardest part of the job was not done by the person who should have done it, when she reaped all of the rewards. Trust me my hair is frizzy and curly but it does not require 8 hours of TR treatment. I should know I would blow dry my hair straight until I found out about TR. I di dnot even recieve an apology after I questioned the procedure, not even an acknowledgement. Then they charged me imrpoperly and I had to call them to explain this. I think that at $100.00 an hour for this treatment things could have been better for me.

I found Leslie to be very arrogant and basically a person who only ha time for those he has decided to favor. After my experience I never went back to Capelli D'Oro.

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