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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: claudia (
Subject: Re: Question for Claudia about your poor Optismooth results
Date: April 22, 2007 at 8:52 pm PST

In Reply to: Question for Claudia about your poor Optismooth results posted by Michelle on April 22, 2007 at 5:04 pm:

I used to color my hair myself! With garnier fructis permanent haircolor. I did it about every 2 or 3 months and i always changed shades and colored over the whole hair each time. Your case is different than mine. At least your hair has been dyed professionally.
When she first saw my hair, she didn't complain about my hair's condition; it wasn't too bad at all, in fact it was better than it is now. Also she did not apply any kind of protectant before the straightening solution. I didn't even know she should have...She knew my hair was dyed. I am not sure what went wrong here. I was reading some old posts by Rachel about TR damage and her problem is very similar to mine. Denise had asked her if she could hear the iron sizzle on her hair during the ironing process, and i remembered that mine did sizzle. it was about half wet and i could hear it sizzle and it steamed a lot, so beware of that. Just make sure this person has A LOT of experience, ask for proof. it's your hair!
i'm heartbroken! i've cried all day. i wanted this so badly,i can't believe i'm one more horror story. if i could do it over again, i wouldn't have done it. i wish the best of luck with your hair. keep us posted.

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