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From: Michelle (
Subject: Question for Claudia about your poor Optismooth results
Date: April 22, 2007 at 5:04 pm PST

Claudia, in one of your earlier posts about the bad results you got with your Optismooth TR, you said that your stylist had indicated the damage was the result of too many applications of permanent color. My hair is permanently colored (in a salon), with root touch-ups every 4 weeks. (I'm completely gray.) I'm planning to get my first TR in June, and I'm worried about the results I'll see. Would you mind telling me about the type of color used on your hair, how often, and whether permanent color was used over permanent color? My stylist used to pull the permanent color through on my hair to "refresh" it, but I stopped her from doing that a few months ago, and we are now refreshing with Redken Shades EQ. But I've got some hair on my head that will be TR'd that had color pulled through it a number of times for about 4-5 minutes each time. I was hoping to compare it to what was done on your hair.

Another question about the TR process that was done on you: Did she spray protectant on your hair before she did the process? When my daughter had her first one done, the stylist who did it (our TR stylist is different from the one who does my color) sprayed a protectant on the hair first to equalize the porosity since we had been using a very hot iron on her hair every day. But we ended up having to repeat the TR because it was underprocessed. The second time she omitted the spray and used the resistant formula (first time, she'd used the normal solution), and it came out much better. The TR stylist said she will do mine using the solution for color treated hair and will use the protectant on it. I trust her. But I'm still nervous. If you have any more information you can share that will help me decide whether to proceed or not, I'd appreciate it. Thank you.

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