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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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Please do not call us about other products that people may talk about on these discussion boards. Our Customer Service department will not be able to discuss any products with you other than Lamas Beauty products. While people here may discuss or express opinions about other beauty or weightloss products, we have no information or connection with any products but our own, so please do not call us about those other products.

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From: Michelle (
Subject: Re: Help! 1st wash after TR--YUCK!
Date: April 10, 2007 at 6:41 am PST

In Reply to: Help! 1st wash after TR--YUCK! posted by Jenny on April 10, 2007 at 12:32 am:

Hi, Jenny. I'm sorry your hair didn't turn out as you'd hoped. I understand your disappointment. My daughter had hers done for the first time about six weeks ago, and the results were less than what we'd hoped for, with many kinks remaining on several parts of her head. I contacted the stylist, and she asked us to come back so she could re-do the process. My understanding is that it can be redone (sometimes they only need to redo the sections that were resistant - not the whole head), but the experience of the stylist is very important in getting this right without damaging the hair. My daughter had her "repeat" process about three weeks after the first (at no additional charge), and the second time it came out much better - and with no damage. We were very pleased.

She, too, was given a cut with long layers, which seems to be in style right now. My daughter blows it dry and touches it up with a light iron. (Total drying and styling time takes about 20 minutes. Before the TR, it was more like 45 minutes.) And afterwards, her hair holds the style beautifully until her next shampoo - she typically washes her hair 2-3 times per week.

If you are new to using an iron and a blow dryer, it may take you a little time to learn how to use them to achieve the style you want. My daughter is 13, and I have always had to do her hair. After the TR, I continued to style her hair for her as we experimented with different methods of blowing it dry and using the iron to get the style she wants. It's an entirely different type of hair now, so the same routines we used on her kinky, curly hair aren't going to work. For the past couple of weeks, she has been practicing with the blow dryer and iron, and is beginning to get the hang of it.

One thing I have done in the past is take my daughter to a stylist and ask them to show her different ways of styling her hair and how to use the tools and products at home. When we were trying to deal with her curls, I took her to a spa when we were on vacation, and a stylist showed her some different ways to wear and style her curls. She loved being able to create a professional looking style at home! I'm sure your stylist would be happy to show you the proper way to use the tools to achieve the same look at home that you left the salon with.

Good luck! Let us know how it turns out.

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