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PLEASE READ:

If you have come to this site on a web search for beauty or weightloss products -- please do not call us to ask about those products. We do not sell them!

We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

We only sell Lamas Beauty shampoos and skincare products. For a listing of products we sell, please visit our homepage.

Please do not call us about other products that people may talk about on these discussion boards. Our Customer Service department will not be able to discuss any products with you other than Lamas Beauty products. While people here may discuss or express opinions about other beauty or weightloss products, we have no information or connection with any products but our own, so please do not call us about those other products.

Thank you.

From: Kay Benedict (167.83.10.20)
Subject: 30 Guarantee
Date: March 15, 2007 at 5:46 am PST

I would like to say how disappointed I am in the explanation I received on your 30 day money back guarantee. I purchased your hand scrub and lotion. After using it for a few weeks, I still found my hands to be very dry so I called to find out how to return them. I called on Tuesday, got a call back on Wednesday and was told that since my product was shipped on 2/15 and I didn't receive it until 2/21, that it would have to be back in your hands by today in order to fall within the 30 day policy. Unless I shipped it overnight incurring an enormous expense, this was virtually impossible. All other companies that I've dealt with start the 30 days from the day of receipt. I then checked the policy on your website and could not find your definition of your 30 day guarantee anywhere. Your customers are being decieved.

I'm really disappointed and because of this incident, I will not purchase from Lamas again. I will also pass this information on to all of my friends.


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