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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: For Denise, TR results after first wash
Date: March 6, 2007 at 7:20 pm PST

In Reply to: For Denise, TR results after first wash posted by Naueen on March 6, 2007 at 9:41 am:

I don't see a need to buy the Schwarzkopf treatment in this case.
It definitely sounds like your TR is underprocessed and that your stylist is making excuses. It is important that the stylist make good on the promises she made to you concerning the expected results. She should redo it for free, or give you your money back.
If you have the chance, try to see more than one person to have a consultation. Ask them for references and then call the references. Ask them not only how long they have been doing this, but how often they do this. Ask to see their portfolio.
If your hair is healthy, you should be able to repeat the TR.
As far as a gloss, Perhaps one of the new stylists can use a nice demi color on you to blend the gray.
I think this is one of those situations where you will need to stand up for your rights. You have the right to an honest explanation of your results. The right to decide if you want it redone, and the right to be fairly compensated.
I am so sorry this has happened to you. Keep looking for a new person. You will eventually find someone who cares aboutkeeping your business, and one who will take car of you and your hair needs.


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