From: Denise Kingsley (straighttalkers.lamasbeauty.com)
In Reply to: ?'s FOR EXPERTS AND FOR ANYONE THAT'S BEEN TO ALEX B IN PHILLY posted by JENNIFER on January 14, 2007 at 10:20 am:
To use another product line after using the iStraight, is not a problem, as long as they are chemically compatible.
When hair is highlighted, it is not enough to be careful, it takes a great deal of time and experience to do a TR. It is much more difficult. If your hair is colored with a permanent color all over, that should be no problem. Make sure that you only do the outgrowth area when you color. It is never a good idea to pull the permanent color through the hair that has already been colored. If the ends need to be refreshed, use a demi.
Your hair could be underprocessed, but it could have been caused by the condition of your hair.It is impossible to properly do your own color. Overlapping the new color onto the old, can cause problems. In otherwords, I cannot say thay the stylist underprocessed your hair, without seeing your hair. Perhaps the condition of your hair was not optimum. It does sound like your stylist was not experienced. You should focus on finding someone with experience. Have consultations, look at their portfolio. Call their references!!!!!!
If your hair WAS underprocessed, it can be fixed, but, the stylist MUST know how without causing any damage.
As far as what happens to the "new hair" at a touch up, the chemicals are applied, processed, rinsed, dried, ironed, neutralized, just like the first time. All of that must be done while protecting the previously done hair. In your case I would probably use a milder solution on the ends to repair them, iron, neutralize.
Take your time finding someone. Whomever did your TR knows that it did not turn out the best that it could. There should be an honesty standard. Too many people are not fulfilling the clients expectations. They are not being honest with the clients as to what they can truly expect from the TR. If you have perfect hair, you can have perfect TR. That is generally the only hair that can wash and go. Then you get to the next level down, those who can wash, use some product, and go. Then those who must do a quick slide with an iron and some product. Anything more than that, such as ironing all of the hair, is a BAD job.