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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: chi tr didn't work
Date: January 2, 2007 at 7:03 am PST

In Reply to: chi tr didn't work posted by Megan on December 31, 2006 at 7:12 pm:

First I have to say that I am sorry you did not get good results. Is it safe to do again? I couldn't tell you. If the stylists took short cuts on the ironing, they probably didn't do other steps of the procedure properly. Perhaps they did not rinse the chemicals enough, got chemicals on the scalp, dented the hair at the scalp, there are so many things that they could have done wrong.
It sounds like they did not have proper training and little or no experience, hence the lower cost and poor results. Hopefully they did not do more than to underprocess / under iron your TR. If they did, you will soon see hair breaking off.
Highlighted hair is tricky to work with. I protect each highlight with a protection cream. I section out the highlights, one at a time, to do this. The highlights are also ironed more quickly than the rest of the hair.
The results are not perfect on highlighted hair, but, if done properly, the styling time is cut down dramatically. HOWEVER, if done wrong, the highlighted hair will burn, fry, break.

If I were you, I would speak to the stylist who did this. Set up an appointment to discuss the results. Show them your issues. I would not have them redo the TR. You need to find someone with more experience.
If there is damage, I would expect them to repair the hair at no cost to you. They should also provide the proper products for you to use at home. And...depending on the final results, refund your money or a portion of it.
It is not fair to a client to expect perfect, flat, straight, silky hair, and get different results. I know what to expect with my clients, and I am completely honest with them about the results that they can expect. So many people come to me with bad color issues that I must help them straighten out before they can get a really good TR.
The secret to a good TR is to take the time to properly prepare and process the hair, even if it means processing some sections and rinsing then processing others.

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