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From: Denise Kingsley (straighttalkers.lamasbeauty.com)
Subject: Re: Pretty certain I've got the Bends--experts please
Date: November 10, 2006 at 6:37 pm PST

In Reply to: Pretty certain I've got the Bends--experts please posted by Laura on November 10, 2006 at 9:08 am:

Yep, it certainly sounds like the bends. Since it has only been 2 weeks, I am assuming it is from improper ironing. The iron was held on the hair too long at the scalp, or the iron was too hot, or the sections were too big/ thick.

It could be just a dent, or the hair could have been partially severed.
It is possible that nothing will break off, however, most likely, there will be breakage.
If you were in my chair, I would use a Biolustre treatment to strengthen the hair to prevent it from breaking, this would be my first line of defense. Then I would make sure you were using a good professional shampoo and conditioner. Also, make sure not to use excessive brushing, pulling, dryer heat, anything that could cause stress on the hair.

As far as what you should expect from the person who did this. I have two trains of thought. If it is all over your head, or at least visible to the naked eye without searching for it, I say.... at least a partial refund and/or in Salon treatments. Then I would watch for breakage.
When the time comes and the bends grow farther down the hair shaft, as the hair grows, it will need to be repaired. Then you need to make the decision if this is the correct person to fix it.

What kind of training did they have? What system was used?
Did they see the dents? What products did they suggest you use?

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