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From: kelly walker (
Subject: Bad chi -Help Peter Lamas
Date: July 13, 2007 at 11:28 am PST

First let me just say I am 30 years old and have never
colored/permed/highlighted my hair before. I decided to
splurge and get my hair straightened. I had a friend of a
friend recommend this particular salon. I went in and met
with the owner and asked her, "Will this straighten my
hair?" "yes", "Will I have to flat iron this?" "no- just for
fly aways", "It can air dry and it WILL be straight" "yes". I
spent $575 for the chi hair straightening a week ago. Within
one day I had sections beginning to wave, within 4 days 70%
of my hair had some type of wave to it. After speaking with
the owner she said wait 2 weeks and we will have to do the
entire process AGAIN! She said she has had to do it before
but that is not how she represented the product when I first
came in. I am afraid it is going to fry my hair OR the wave
is just going to come back!! She assured me that will not
happen, it is perfectly safe to do it all over again after 2
weeks. She said there is NO way I am getting any of my $
back! I really don't want this woman touching my hair again-
She misrepresented the product and/or possibly did it
incorrectly the first time. My major problem and questions

Is it a true straightening or just a relaxer in a fancy
EXPENSIVE package?
Is it safe to do all over again 2 weeks later?
If so, will it truly straighten my existing hair or will the
wave come back (I know the new growth will require touchups)?
The bank said for me to win a charge back dispute I must have
documentation of misrepresentation or documentation it would
damage my hair to do it again- where would I get that

Thank you for your time and any advice.
Kelly W.

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