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We recently have been receiving many phone calls and emails from people who read posts about a particular product on these discussion boards, and then call us because they think we may somehow sell or be involved with that product.

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From: Peter Lamas (peter.lamasbeauty.com)
Subject: Re: Lip Enhancer
Date: April 17, 2006 at 11:32 pm PST

In Reply to: Lip Enhancer posted by Pat on April 13, 2006 at 6:56 am:

Pat, I am truly sorry for this inconvenience and regret this has been happening. I have had other people mention the same complaint and have yet to hear any good feedback on these new colors. I have since stopped production of this product and have been investigating the issue with my lab … It appears they are not following the formula properly. Without this kind of feedback I would be lost and I truly appreciate you and the others for taking the time to write to me...rather than just returning the product!
I want to make sure you receive a full refund for the Lip Enhancers but hope you won’t mind me asking you to investigate something for me.
The original pink version should be very smooth when applied, hydrating and somewhat glossy; can you test the pink ones that you have and tell me if they are dry in any way. If I understood your order properly you mention ordering the completer set of 4, and that would include a pink version and your Night Radiance order should have also contained a pink version. If you have 2 pink, would you mind giving me your feedback on them. I do hope to hear back from you and do apologize for this experience. We are very proud of our products and want to resolve the issue because we don't feel these new colors are living up to our standards. Please contact lisa@lamasbeauty.com as she will handle your refund and let me know if you have any trouble with this.



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